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What is the role of on-site members? The advantages and disadvantages of onsite services!

Onsite support is to have members permanently stationed at customers in the USA. In addition to offshore development services that optimize time and cost, we can provide on-site services that meet the diverse needs of our customers by taking advantage of being residents.

What is the role of on-site members? The advantages and disadvantages of onsite services!

 2022-05-13

What is the role of on-site members? The advantages and disadvantages of onsite services!

1. Role of onsite members


 

Onsite support is to have members permanently stationed at customers in the USA. In addition to offshore development services that optimize time and cost, we can provide on-site services that meet the diverse needs of our customers by taking advantage of being residents.

 

With onsite service, we will provide excellent IT human resources to our customers for a period and a contract method that meets their needs. Furthermore, on-site members can be assigned not only BrSE but also on-site engineers, and can respond to customer needs from design to development.

 


2. On-site member structure


 

As for the basic structure of the on-site member system, BrSE will be seconded to the customer and a team in charge will be created on the Vietnamese side. The management system is implemented in-house based on the PMBOK® (Project Management Body of Knowledge) guide.

 

HACHINET has a security office to prevent information leakage, which complies with the security policy and information security management system (ISMS) for business risk management, information security assurance, introduction, operation, monitoring, review, maintenance, and improvement (PDCA) in accordance with security policies and information security management systems (ISMS). In addition, the development system can be customized according to the customer's request.

 


3. Effective delivery pattern of on-site members


The role of onsite members is maximized in projects such as:

  • For new development projects, onsite members are responsible for design and analysis to ensure accuracy and time efficiency.
  • In agile development projects, onsite members act as assistants for product owners on the outsourced side.
  • For maintenance projects that require communication speed, onsite members can comprehend requirements and speed up receiving designated items.

 

 

4. Advantages and disadvantages of on-site development


  • Seamless communication

Communication is always accessible because there is no physical distance or time difference. Face-to-face communication allows both parties to directly confirm each other's understanding. From then on, be confident in understanding both and carry out your mission.

 

It may be reassuring to have a representative from the development team nearby to discuss project management issues directly and ensure that the project is running on schedule.

 

In addition, in the early stages of offshore development, customers can place a projected bridge SE or system engineer onsite to accelerate and ensure the planning phase, which includes work such as the exchange of ideas, external design, basic design, and detailed design. The length of time you retain an onsite member depends on your customer's needs.

 

  • Cost

Since the engineer must be dispatched to the USA, there will be additional costs such as visa, staying fee, and travel expenses for the engineer or project manager. As a result, onsite labor costs are slightly higher, but overall it helps improve work efficiency. 

 

However, while the biggest benefit of offshore development is cost savings, it doesn't make much sense to spend too much on communication.

 


5. Hachinet supports both offshore and onsite


 

Both offshore and onsite are expressions based on the difference in physical distance, and you can see that offshore and onsite are often used especially in system development. At Hachinet, we provide outsourcing services in both "offshore" and "onsite" formats.

 

Hachinet is a company specializing in providing offshore services at the top of Vietnam. We provide offshore development services backed by an experienced team with in-depth knowledge of technology. Our information technology development specialists provide analytics, consulting, development, and application deployment solutions to advance your business processes.

 

  • Levels of English comprehension

Hachinet has excellent human resources such as those who have many years of work experience in Japan. Almost everyone can communicate in Japanese normally, and 100% of the documents are available in Japanese.

 

  • Excellent developer

Currently, because we want to be an offshore development service, we have a programmer who can handle the Hachinet team with specialized technical skills. For them, the project is the driving force for the team to stay active and develop.

 

  • Cost and productivity

The cost of hiring an IT engineer at Hachinet is 15% to 25% lower than at other companies and also is better in Customer service.

 

Compared to the USA, Hachinet has a cost reduction of 30% to 50% than vendors in the USA so labor costs can be reduced.

 

  •  On-time & on budget

High performance and reasonable maintenance operations are possible thanks to several dynamic and excellent engineers, which is important to ensure time and budget compliance.

 

  • Maintenance & support

The Hachinet service is widely used by businesses and governments, and there are still many systems that require maintenance. For difficult large and complex programs, programmers need a deep understanding of the language to maintain them.

 

Hachinet's engineering team can help you develop and maintain your system by providing a deep understanding of your application and good communication and technical understanding. We are always confident that your request will be processed in the most efficient way.

 

Furthermore, Hachinet has an offshore-developed "Trial Set" that can be used by 2.5 people for 2 months. The utilization of excellent and affordable Vietnamese human resources contributes to cost reduction. We will support the USA in all jobs and operations. From abundant IT human resources, you can select human resources in consideration of skills and years of experience.

 

 

6. Summary


In this article, we have considered the advantages and disadvantages of onsite residents in offshore development. Onsite is one of the options for smooth offshore development for companies based in the USA.

 

However, due to the Corona, overseas travel has been restricted, and the onsite residence of overseas engineers has become extremely strict. Rather, we no longer feel reluctant to proceed with projects remotely due to the accumulation of working remotely.

 

Our company "Hachinet" has engineers with high technical performance and professional qualifications, and also are fluent in English and can communicate directly with clients. If you are looking for an offshore development partner in Vietnam, Hachinet will give you a completely new experience. We believe that we can constantly update and improve our products and services to help customer satisfaction.

 

 

If you are considering offshore development, please feel free to contact us.

※Here is our contact information.

Account Manager: Quan (Japanese/English available)

Phone number: (+84) 2462 900 388

Email: contact@hachinet.com

Please feel free to contact us for consultation/application by phone.

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